Returns Policy

We hope you love your Apricot Moon pieces, but if something isn’t quite right, you have 30 days from the date you receive your order to request a return.

Eligibility

Items must be in the same condition you received them: unworn or unused, with tags attached, and in their original packaging. Please keep your receipt or proof of purchase.

How to Start a Return

To begin a return, email us at hello@apricotmoonshop.com with your order number and the item(s) you’d like to return.

All returns should be sent to: 3 Barleyfields, Gillingham, Dorset SP8 4UN, United Kingdom

Once your return is approved, please package the item securely in its original packaging (or something equally sturdy). Items sent back without first requesting a return cannot be accepted.

You can drop your parcel at your nearest post office or preferred courier drop‑off point.

For any questions, contact us at hello@apricotmoonshop.com.

Damages and Issues

Please inspect your order upon arrival and contact us straight away if an item is damaged, defective, or incorrect. We’ll assess the issue and resolve it for you.

Non‑Returnable Items

Some items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalised products
• Personal care items (beauty products)
• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please get in touch.

Exchanges

If you’d like to exchange an item, the quickest method is to return the original item. Once your return is accepted, you can place a new order for the item you prefer.

European Union 14‑Day Cooling‑Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. Items must be in their original condition, unworn or unused, with tags and packaging intact. Proof of purchase is required.

Returns for US Customers

For orders shipped to the United States, the following applies:

• Return Window: 30 days from delivery
• Condition: Items must be unused, in original packaging, and free from wear or damage
• How to Start a Return: Email hello@apricotmoonshop.com with your order number and the item(s) you wish to return
• Return Shipping: Return postage from the US is the responsibility of the customer; tracked services are recommended
• Refunds: Refunds are processed once the item arrives with us in Dorset and has been inspected. Please allow up to 10 business days for international parcels to reach us and be checked
• Exclusions: Earrings and personalised items cannot be returned for hygiene and customisation reasons

We’re always happy to help if you need guidance.

Extended Christmas Returns

To make gifting easier over the festive season, we offer an extended return window for all orders placed between 1 November and 24 December.

Items purchased during this period can be returned until 31 January, provided they meet our standard return conditions: unused, unworn, with tags attached, and in their original packaging. Proof of purchase is required.

All other return terms, including exclusions and refund processing times, remain the same.

Refunds

We’ll notify you once your return has been received and inspected. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@apricotmoonshop.com.

Sustainability

We’re mindful of the environmental impact of shipping and returns. We encourage thoughtful purchasing and caring for your items so they can be enjoyed for years to come. When returns are necessary, we reuse packaging where possible and work closely with our maker partners to minimise waste and keep products in circulation.